My movie won't play or is showing an error

If your moving-picture show keeps buffering, lagging, or isn't playing correctly, one of the solutions below may prepare the issue. These troubleshooting steps tin aid with most playback issues and errors.

If you've tried these steps, and your video is withal not playing correctly, you can examination watching on a different supported device.

Fix bug watching a movie on your calculator

Examples of common error messages:

  • Sorry, in that location was an mistake licensing this video.
  • This video requires payment.
  • An mistake occurred. Delight attempt again later.
  • We are experiencing problems with our servers. Delight endeavour once again later.
  • Something went wrong.

If yous get an error similar to the ones of the higher up, try these steps:

  1. Make certain your computer is up to date.
  2. Make sure you're not signed in to a Make Business relationship.
  3. Close and re-open your web browser.
  4. If you lot take many browser tabs open, endeavor to close well-nigh of them except for the one you're using for YouTube.
  5. Update your browser to the latest version.
  6. Employ Google Chrome every bit your browser.
  7. Restart your device.

Set problems with buffering or loading videos

On Google Chrome, try watching your video. If you can't utilise Chrome, or are still having problem, try the steps below.

  1. On your computer, reload or restart your internet browser.
  2. Bank check your net speed. If you're using a slower cyberspace connection, endeavor endmost other browsers, tabs, and apps. You can also try restarting your modem or router.
  3. Update your browser to the latest version. If your browser is already up to date, try clearing your enshroud and cookies.
  4. For non-Chrome browsers, attempt lowering your video quality. In the lower right of the video player, click Settings and then360p or Auto.
  5. Restart your device.

Set error message on blocking third-party cookies

You'll need to plow on cookies on your browser.

  1. On your computer, open Chrome Chrome.
  2. Click More and thenSettings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," select Site settings and thenCookies and site data.
  5. Select Allow sites to relieve and read cookie information (recommended).

Fix bug with your film getting stuck

On the moving-picture show's timeline, click fast forward to the next couple of scenes to see if the motion picture will start playing normally again.

If this action doesn't help, attempt endmost and re-opening your web browser. If you're still having trouble, check for whatsoever browser updates or try a different supported browser, such as Chrome. If these actions don't help, try clearing your cache and cookies.

Fix problems with missing purchases in library

If you've bought movies or shows only tin can't see them in your library, you may be logged into a Brand Account. To see your movies and shows, you lot can switch to your personal account. Yous tin can as well check to see whether you have a Brand Business relationship.

To switch to your personal account:

  1. In the tiptop right corner of YouTube, click your channel icon.
  2. Side by side to your profile picture, tap Switch business relationship and then. Yous'll see a listing of the Accounts that you manage and your Google Account identity.
  3. Click the account you desire to use. If yous choose a Brand Account that doesn't have a channel, y'all can create a aqueduct for that page.

Fix issues watching a movie on your Tv

Quit and reopen the YouTube app

  1. Press the home push button on your remote.
  2. Reopen the YouTube app.
  3. Endeavour replaying your video.

Sign out of the YouTube app and sign dorsum in

  1. Open the YouTube app.
  2. Select Settingsand then Sign out.
  3. Go back to Settings and select Sign in. You may demand to enter a code.
  4. Attempt replaying your video.

For game consoles: delete and reinstall the YouTube app

  1. Get to My Channels.
  2. Highlight YouTube.
  3. Press the star button on your remoteand then Remove.
  4. Reinstall the app from the Aqueduct Store.
  5. Try replaying your video.

Restart your device

  1. Disconnect your device from power.
  2. Wait several seconds.
  3. Reconnect your device.
  4. Return to the YouTube app and try replaying your video.

Bank check your net connection

Watching movies, especially in higher definition, requires higher net speed than you lot might demand while watching other YouTube videos. If you're having connectivity problems, reducing the number of devices continued to your network may aid ameliorate your speed. You can find more than steps for troubleshooting your internet connexion hither.

Update the system software for your device

Check for any bachelor updates to your device's system. You can check for updates by looking in the organisation update section of your device settings. If an update is available, follow the on-screen instructions to update the system, and so endeavour your video again.

If you're having trouble updating or seeing streaming issues beyond several different services, cheque your device manufacturer's support site for help troubleshooting.

Ship feedback

You lot tin submit feedback about issues watching videos on the YouTube app past going to your profile icon and thenHelp and Feedback and thenShip Feedback directly after your playback problem.

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